NewDay Ltd is a member of the Finance and Leasing Association (FLA) and is bound by their Lending Code. • iPad: iPad Pro, 5th generation iPad, iPad Air 2, iPad mini 3 and later If you have lost your passport, you need to report the loss or theft to the local police as soon as possible, as you’ll need the crime reference details they give you for the Lost or Stolen Passport Notification form. Debenhams says all orders are being honoured, and that customers can carry on using gift cards and returning items as usual. Q. As long as your vet is happy to deal directly with us, we can arrange to pay your vet direct. You can then secure it with a new password, or erase your personal data. If you’re already a cardholder and want to add someone to your account you can do this via your Online Account Manager. In the event of a claim, please call our 24-hour claim service on 0344 840 9506. You’ll receive a statement once a month as long as there is a transaction on your account. Please call Debenhams Card Services on 0333 220 2519 straightaway. So please make sure you sign the back of your card. Transport cancellation – if the public transport on which you are booked to travel is cancelled at the final departure point from or to the UK, and no alternative can be provided within 24 hours of the intended departure time, you’ll receive up to the amount shown in the Schedule of Benefits for the cost of a replacement ticket for each insured person. Please see Terms of Business for full details. We will give the TPP access to your account information only, and in the same way as if you were accessing it directly. Am I covered if strike/industrial action occurs? If you enter it incorrectly three times in a row, your PIN will be locked and you’ll need to call Debenhams Credit Card Services on 0333 220 2519 to request a new PIN. After reporting your card lost or stolen, your new physical card will be sent in the post, and your card in your Google Pay wallet will be immediately linked to your new physical card, allowing you to spend via Google Pay whilst you wait for your physical card to arrive. Once in the app, follow the following instructions to add your card to Google Pay: If you have a complaint related to your Debenhams Credit Card please contact us by using any of the methods provided in the ‘Contact Us’ section of the Debenhams Credit Card website. NewDay Ltd adheres to a number of financial sanction regimes which may affect your ability to use your card abroad. Apple Pay does not send your real card number to the merchant, instead a unique code is assigned. Where can I use Apple Pay? Do I need to provide proof of my no claims bonus? You can transfer any amount from £100 up to 95% of your credit limit. • Open the Payment tab Phone support, online features, and other services vary and are subject to change. A: NewDay LTD is the provider of both our credit card and store card. Kingston Crescent, The FCO will issue you with replacement travel documents so that you can travel back to the UK. Some internet providers filter out automated e-mails as SPAM, so please check your SPAM/junk folder if you haven’t received your e-mail yet. If your phone has been lost or stolen, or compromised in any other way, you will need to call our Contact Centre on [brand number] immediately to disable your card in Apple Pay. This will entitle you to travel within the territorial limits for 90 days for social domestic and pleasure purposes only. Can I change my vehicle and keep the same insurance policy? No, if you have gone overlimit or miss a payment your card will not work on Apple Pay. But you may be asked to enter the 3 digit security code shown on the back of your card. If I make a claim, do I pay the vet and then you reimburse me? AmTrust International Underwriters Limited is regulated to undertake insurance business in the UK under Financial Conduct Authority Ref No 203014. Please email our Complaints Department at complaints@insurancefactory.co.uk or telephone 0333 234 0580 or, write to; You can request a copy of your terms and conditions at any time whilst your account is open – to do so please contact Customer Services on  0333 220 2519. DEBENHAMS TELEPHONE If you have bought a gift card or voucher from our Debenhams website or a store Enquiries relating to gift cards and vouchers purchased in store 0344 561 6161 * 0844 561 6161 ** Lines open: Monday to Friday, 8am - 11pm. To register for your account, visit https://portal.newdaycards.com/debenhams and follow the instructions. E-mail: complaint.info@financial-ombudsman.org.uk. Or, if you prefer, you can pay your premium in a lump sum by debit card or credit card and receive a discount for doing so. No, you won’t receive any penalties, costs or charges if you decide to close your account. We will let you know if it will be completed sooner. Any promotional offers you have will also come to an end. For details of any current restrictions, we recommend calling Debenhams Credit Card Services on 0333 220 2518 before travelling.